关于印发《锦州市国家公务员行政效能投诉处理暂行办法》的通知
辽宁省锦州市人民政府
关于印发《锦州市国家公务员行政效能投诉处理暂行办法》的通知
锦政办发〔2004〕107号
各县(市)区人民政府,市政府各部门,中省直有关单位:
市人事局提出的《锦州市国家公务员行政效能投诉处理暂行办法》已经2004年11月1日市政府第9次市长办公例会讨论通过,现印发给你们,请遵照执行。
二○○四年十一月二十五日
锦州市国家公务员行政效能投诉处理暂行办法
第一条为了加强对各级政府机关及国家公务员的有效监督,切实改进工作作风,增强服务意识,提高行政效能,优化投资发展环境,建设廉洁高效、勤政为民的政府机关,根据《中华人民共和国行政监察法》、《国家公务员暂行条例》等有关法律、法规,制定本办法。
第二条本办法所称的行政效能投诉,是指对各级政府机关及国家公务员在履行职责过程中,在服务态度及工作效率方面出现怠于行政的行为进行投诉和查处的一种监督管理制度。
行政效能投诉工作坚持治标与治本相结合,规范行为与建章立制相结合,监督检查与改进工作相结合,批评教育与组织处理相结合。同时,维护投诉人和被投诉人的合法权益。
第三条本办法适用于全市各级政府机关及国家公务员,国家、省垂直管理的行政部门及依照公务员管理单位同时适用(见附表)。
第四条全市各级政府机关成立国家公务员行政效能投诉处理工作领导小组(以下简称领导小组),组长由政府分管领导担任,成员由组织、人事、监察、政绩考核、机关工委等有关部门组成,领导小组办公室设在人事部门,与公务员管理部门合署办公。
领导小组办公室(以下简称投诉办)的主要职责:(一)负责对本地区投拆公务员事项的登记、立案、分拨、督办、结果备案等工作。(二)负责对各部门处理情况进行综合,并定期召开新闻发布会向社会各界予以公布。(三)遇有重大投诉事项,及时向本级政府汇报并移交监察部门处理。
各级政府工作部门负责办理本部门被投诉公务员的查处事宜。其主要职责:(一)负责领导小组办公室分拨的涉及投诉本部门公务员事项的调查、取证和处理工作。(二)对涉及违法违纪的投诉案件,要积极协助各级监察部门按照干部管理权限调查处理。(三)对处理情况及时答复投诉人并向投诉办反馈结果。
政府监察部门的职责:负责领导小组移交的重大投诉事项的查处工作。
第五条对各级政府机关及国家公务员在履行职责过程中有以下行为的,行政管理相对人可以投诉:
(一)执行公务不文明,态度生硬、蛮横粗暴或打骂群众,造成不良影响的。
(二)不认真履行岗位职责,办事推诿扯皮,敷衍塞责,有意刁难,效率低下,造成不良影响的。
(三)违反规定乱检查、乱收费、乱罚款、乱摊派的。
(四)无正当理由对符合法律、法规和政策规定的事项不能在规定时限内办结的。
(五)违反政务公开规定,不履行公开承诺和告知义务,损害行政管理相对人权益的。
(六)利用职权,故意纵容或者庇护不正当竞争的。
(七)其他不满意的行政行为。
第六条各级政府机关及国家公务员有本办法第五条规定行为之一的,行政管理相对人可以依据被投诉人所在机关分别向各级政府投诉办投诉,也可以直接向市政府投诉办投诉。
投诉人可以采取电话、信函、当面投诉等方式进行投诉。投诉人应当向投诉机关据实告知被投诉人工作单位、姓名、投诉事由以及投诉人姓名、单位、联系电话等内容,否则不予受理。
投诉人应当依法投诉,不得干扰和影响机关工作秩序。
第七条投诉办对投诉事项应及时进行立案、分拨,督促各部门按时调查处理,做到件件有着落,事事有结果。
(一)投诉的接待。接诉人接到投诉后,应询问投诉的主要问题、时间、地点、发生经过,被投诉人姓名及单位,投诉人的真实姓名及所在单位、联系方式等。对属于投诉受理范围的,应当按有关规定做好登记,对不属于受理范围的应当向投诉人据实说明,并告之向有处理权限的机关反映。
(二)投诉的立项与分拨。对投诉对象明确、有事实依据、符合受理范围的,应及时立项,填写《锦州市国家公务员行政效能投诉受理登记表》,经领导批准后分拨到有关部门办理。
(三)投诉的办理。有关部门接到投诉办受理转办单后,要及时、准确核实投诉人反映的情况,提出调查处理意见。
(四)投诉的办结时限。有关部门接到投诉办分拨的投诉事项后,情况明了清晰的,要及时办结;需要进行调查核实的,一般在7个工作日内办结完毕;情况复杂的,在15个工作日内调查处理完毕。同时,报本级投诉办备案。
第八条国家公务员有违反本办法第五条规定之一的,在调查核实的基础上,由所在部门或监察机关按照下列办法进行处理:
(一)情节较轻的,给予批评教育,并责令其向投诉人赔礼道歉。
(二)情节较重的,给予诫免半年,并扣发年终一次性奖金。
(三)情节严重的,给予调离工作岗位或者辞退;违反行政纪律的,按规定给予相应的行政处分。
(四)对造成重大损失和恶劣影响的,除追究直接责任者的责任外,还要追究部门领导者的责任。
第九条国家公务员受到本办法第八条处理的,其处理结果与政府各部门年度政绩考核和公务员年度考核等次确定相挂钩。
(一)对给予批评教育的人员,年度考核不得评为优秀等次。
(二)对给予诫免半年或受行政警告处分的,年度考核确定为基本称职等次。
(三)对给予行政记过以上处分的,年度考核直接确定不称职等次,同时降职或降级。
(四)公务员被投诉并查实累计5次(含5次)以上或在社会上造成重大影响的部门,取消其年度政绩考核优秀机关参评资格,并削减该部门年度考核优秀指标比例3%。
第十条建立政府机关及国家公务员行政效能投诉处理通报制度。通过《行政效能投诉简报》,定期对各部门投诉情况及典型事例进行通报;通过新闻媒体定期向社会各界公布投诉受理及处理情况,自觉接受人民群众的监督。
第十一条要严肃工作纪律,受理投诉要注意保护投诉人的合法权益,严禁向与投诉事项调查无关人员泄漏投诉人情况。被投诉的公务员,干扰、阻挠和不配合对其投诉问题进行调查或对投诉人打击报复的,由所在部门给予行政处分或建议有关部门给予行政处分。对在规定时限内未完成调查处理的部门,要对有关工作人员和部门负责人提出批评。
第十二条本办法由市人事局组织实施并负责解释。
第十三条本办法自2005年1月1日起施行。
卫星地面接收设施接收外国卫星传送电视节目管理办法(附英文)
广播电视部 国家安全部等
卫星地面接收设施接收外国卫星传送电视节目管理办法(附英文)
1990年5月28日,广播电视部、公安部、国家安全部
办法
第一条 为了加强对卫星地面接收设施接收外国卫星传送的电视节目的管理,保障对外经济、科技和文化交流,促进社会主义物质文明和精神文明建设,制定本办法。
第二条 本办法所称卫星地面接收设施接收外国卫星传送的电视节目,是指单位利用已有的卫星地面接收设施或者设置专门的卫星地面接收设施接收与本单位业务工作有直接关系的外国卫星传送的电视节目。
第三条 广播电影电视部负责全国卫星地面接收设施接收外国卫星传送的电视节目的管理工作。
省、自治区、直辖市广播电视厅(局)负责本行政区内卫星地面接收设施接收外国卫星传送的电视节目的管理工作。
第四条 教育、科研、新闻、金融、经贸以及其他确因业务工作需要的单位,可以按照本办法的规定,申请利用已有的卫星地面接收设施或者设置专门的卫星地面接收设施接收外国卫星传送的电视节目。
常住外国人的涉外宾馆(饭店)、公寓确需提供国际金融、商情等经济信息服务的,可以按照本办法的规定,申请设置专门接收外国卫星传送的电视节目的卫星地面接收设施。
接收外国卫星传送的电视节目的卫星地面接收设施,由中国广播电视部门组织提供安装和维修服务。
第五条 申请利用已有的卫星地面接收设施或者申请设置专门的卫星地面接收设施接收外国卫星传送的电视节目,应当具备下列条件:
(一)本单位的业务工作确有接收外国卫星传送的电视节目的必要;
(二)有确定的接收方位、接收内容和收视对象范围;
(三)有符合国家标准的技术设备;
(四)有合格的专职管理人员;
(五)有健全的管理制度。
第六条 利用已有的或者设置专门的卫星地面接收设施接收外国卫星传送的电视节目的单位,应当向省级以上主管部门提出书面申请,经审查同意的,由申请单位报所在省、自治区、直辖市广播电视厅(局)审批。广播电视厅(局)批准的,发给《卫星地面接收设施接收外国卫星传送
的电视节目许可证》(以下简称《许可证》),并由审批机关报广播电影电视部、公安部、国家安全部备案。
第七条 已有卫星地面接收设施的单位,未持有《许可证》的,不得接收外国卫星传送的电视节目;其他单位,未持有《许可证》的,不得设置卫星地面接收设施接收外国卫星传送的电视节目。
第八条 持有《许可证》的单位,必须严格按照《许可证》载明的接收外国卫星传送的电视节目的接收目的、接收内容、接收方位、接收方式和收视对象的范围等要求,接收和使用外国电视节目。
《许可证》不得涂改或者转让。因业务工作发生变化需要改变《许可证》规定的内容或者不再接收外国卫星传送的电视节目的,应当及时报请审批机关换发或者注销《许可证》,由审批机关按照本办法第六条的规定,报有关机关备案。
第九条 持有《许可证》的单位,接收外国卫星传送的电视节目,只允许在本单位业务工作中使用。除本单位领导批准外,一律不得录制。严禁将所接收的外国卫星传送的电视节目在国内电视台、有线电视台、录像放映点播放或者以其他方式进行传播。
经批准录制的音像资料目录,必须定期报所在地的广播电视、公安和国家安全部门备案。
录制的音像资料必须指定专人严格保管。
第十条 广播电视、公安和国家安全部门负责监督检查卫星地面接收设施接收外国卫星传送的电视节目的管理工作,对违反本办法接收、录制、传播外国卫星传送的电视节目的行为有权予以制止。
第十一条 违反本办法第八条、第九条规定的单位,由省、自治区、直辖市广播电视厅(局)会同公安、国家安全厅(局)视情节轻重,给予警告、二万元以下的罚款、直至吊销《许可证》的处罚。吊销《许可证》的,可以同时没收其使用的卫星地面接收设施。对单位的直接负责的主管人员和其他直接责任人员,省、自治区、直辖市广播电视、公安、国家安全厅(局)可以建议其主管部门给予行政处分;情节严重构成犯罪的,由司法机关依法追究刑事责任。
第十二条 违反本办法第七条的规定,未持有《许可证》而擅自设置卫星地面接收设施或者接收外国卫星传送的电视节目的单位,省、自治区、直辖市广播电视厅(局)会同公安、国家安全厅(局)可以没收其卫星地面接收设施,并处以五万元以下的罚款。对单位的直接负责的主管人员和其他直接责任人员可以建议其主管部门给予行政处分;有私自录制、传播行为,情节严重构成犯罪的,由司法机关依法追究刑事责任。
第十三条 当事人对罚款或者吊销《许可证》的处罚不服的,可以在收到处罚决定书之日起十五日内,向同级人民政府申请复议,也可以向人民法院起诉;对行政复议不服的,可以在收到复议决定书之日起十五日内向人民法院起诉。逾期不申请复议或者不起诉的,吊销许可证的处罚生效;逾期不申请复议或者不起诉又不交纳罚款的,罚款的处罚由作出处罚决定的机关申请人民法院强制执行。
第十四条 军队以及公安、国家安全部门因国防、公安和国家安全工作需要利用已有的或者专门设置的卫星地面接收设施接收外国卫星传送的电视节目,由中国人民解放军总参谋部、公安部、国家安全部分别制定措施进行管理。
外国驻华使(领)馆,以及其他享有外交特权与豁免的机构设置卫星地面接收设施接收外国卫星传送的电视节目,通过外交途径办理。
第十五条 本办法由广播电影电视部解释。
第十六条 本办法自发布之日起施行。
ADMINISTRATIVE MEASURES FOR RECEPTION OF TELEVISION PROGRAMMESTRANSMITTED VIA FOREIGN SATELLITES BY GROUND SATELLITE RECEIVING FA-CILITIES
Important Notice: (注意事项)
英文本源自中华人民共和国务院法制局编译, 中国法制出版社出版的《中华人民
共和国涉外法规汇编》(1991年7月版).
当发生歧意时, 应以法律法规颁布单位发布的中文原文为准.
This English document is coming from the "LAWS AND REGULATIONS OF THE
PEOPLE'S REPUBLIC OF CHINA GOVERNING FOREIGN-RELATED MATTERS" (1991.7)
which is compiled by the Brueau of Legislative Affairs of the State
Council of the People's Republic of China, and is published by the China
Legal System Publishing House.
In case of discrepancy, the original version in Chinese shall prevail.
Whole Document (法规全文)
ADMINISTRATIVE MEASURES FOR RECEPTION OF TELEVISION PROGRAMMES
TRANSMITTED VIA FOREIGN SATELLITES BY GROUND SATELLITE RECEIVING FA-
CILITIES
(Approved by the State Council on April 9, 1990 and promulgated in
the No.1 Decree jointly issued by the Ministry of Radio, Film and
Television, the Ministry of Public Security and the Ministry of State
Security on May 28, 1990)
Article 1
These Measures are formulated for the purpose of strengthening the
administration of reception of television programmes transmitted via
foreign satellites by ground satellite receiving facilities, safeguarding
the economic, technological and cultural exchanges with foreign countries
and promoting the construction of socialist material civilization and
spiritual civilization.
Article 2
The term "reception of television programmes transmitted via foreign
satellites by ground satellite receiving facilities" as used in these
Measures refers to the reception by units of foreign-satellite-transmitted
television programmes that are directly related to the work or business
operations of these units by utilizing their existing ground satellite
receiving facilities or installing special ground satellite receiving
facilities.
Article 3
The Ministry of Radio, Film and Television shall be in charge of the
administration of reception of the television programmes transmitted via
foreign satellites by ground satellite receiving facilities throughout
China.
The departments (or bureaus) of radio and television of the provinces,
autonomous regions and municipalities directly under the Central
Government shall be in charge of administration of the reception of the
television programmes transmitted via foreign satellites by ground
satellite receiving facilities in their respective administrative areas.
Article 4
Units of education, scientific research, journalism, finance, and economic
relations and trade and other units that are really necessitated by the
needs of work may, in accordance with the provisions of these Procedures,
apply to utilize their existing ground satellite receiving facilities or
install special ground satellite receiving facilities to receive
television programmes transmitted via foreign satellites. Guest houses
(or hotels) and apartments which permanently accommodate foreigners may,
on condition that it is really necessary for them to provide economic
information services concerning international financial and marketing
situation, apply to install special ground satellite receiving facilities
to receive television programmes transmitted via foreign satellites in
accordance with these Procedures.
Services with respect to the installation and administration of ground
satellite receiving facilities for receiving television programmes
transmitted via foreign satellites shall be organized and provided by
Chinese departments of radio and television.
Article 5
A unit that intends to utilize its existing ground satellite receiving
facilities or install special ground satellite receiving facilities to
receive television programmes transmitted via foreign satellites shall
satisfy the following requirements:
(1) the work or business operations of the applying unit demands reception
of television programmes transmitted via foreign satellites;
(2) the direction of reception, the content thereof and the scope of
eligible viewers have been definitely specified;
(3) the applying unit possesses the technology and equipment that measure
up to the standard of the state;
(4) the applying unit possesses qualified professional personnel for the
administration of such programmes; and
(5) there is a sound system of administration in the applying unit.
Article 6
A unit that intends to utilize its existing ground satellite receiving
facilities or install special ground satellite receiving facilities to
receive television programmes transmitted via foreign satellites shall
apply in writing to the competent department at or above the provincial
level. If consent is granted thereto upon examination, the applying unit
shall proceed to submit the application for examination and approval to
the department (or bureau) of radio and television of the province,
autonomous region or municipality directly under the Central Government
where the applying unit is located. Upon approval by the department (or
bureau) of radio and television, a permit to receive television programmes
transmitted via foreign satellites (hereinafter referred to as "permit")
shall be issued to the applying unit and the case shall be reported by the
examining and approving authorities to the Ministry of Radio, Film and
Television, the Ministry of Public Security and the Ministry of State
Security for the record.
Article 7
Without holding a permit, no unit already in possession of ground
satellite receiving facilities may receive television programmes
transmitted via foreign satellites, no other units may, without holding a
permit, install ground satellite receiving facilities to receive
television programmes transmitted via foreign satellites.
Article 8
A unit holding a permit shall, in receiving and making use of foreign
television programmes, strictly comply with the requirements specified in
the permit as to the purpose of reception, the content, directions and
modes thereof and the scope of eligible viewers.
No permit may be tampered with or transferred. If changes in the work or
business operations require alterations in the provisions of the permit or
make it no longer necessary to receive television programmes transmitted
via foreign satellites, the unit concerned shall submit in good time to
the examining and approving authorities a request for the issuance of a
new permit or for the cancellation of the permit already issued and the
examining and approving authorities shall report the case to the
authorities concerned for the record in accordance with the provision of
Article 6 of these Measures.
Article 9
A unit holding a permit may use the television programmes received from
transmission via foreign satellites only in the work or business
operations of the unit itself and, unless otherwise approved by the
leadership of the unit, no television programmes received from
transmission via foreign satellites may be recorded. It shall be strictly
forbidden to replay the television programmes received from transmission
via foreign satellites at any domestic television stations, closed-circuit
television stations or video-tape projection centres or to transmit them
by any other means. The catalogue of the audio-visual materials recorded
upon approval shall be submitted regularly for the records to the
departments of radio and television, public security and state security in
the locality where the unit is situated.
The recorded audio-visual materials shall be placed for strict safe-
keeping by a specially appointed person.
Article 10
Departments of radio and television, public security and state security
shall be responsible for exercising supervision and inspection over the
administration of the reception of television programmes transmitted via
foreign satellites by ground satellite receiving facilities and shall have
the right to stop any acts of violation of these Procedures in receiving,
recording or transmitting television programmes transmitted via foreign
satellites.
Article 11
If any unit violates the provisions in Articles 8 and 9 of these Measures,
the department (or bureau) of the province, autonomous region or
municipality directly under the Central Government shall, in conjunction
with the Department (or Bureau) of Public Security and the Department
(Bureau) of State Security at the same level and in accordance with the
seriousness of the case, give such penalties as issuing a warning,
imposing a fine of not more than Renminbi 20,000 yuan or, in an extreme
case, revoking the permit. Where the permit is revoked, the ground
satellite receiving facilities may also be confiscated concurrently. The
department (or bureau) of radio and television, the department (of bureau)
of public security and the department (or bureau) of state security of the
province, autonomous region or municipality directly under the Central
Government may suggest to the competent department concerned that
administrative sanctions be imposed on the unit's leading personnel in
charge of the work and other persons directly responsible. If the
violation is so serious as to constitute a crime, criminal liability shall
be investigated by the judicial department in accordance with the law.
Article 12
If, in violation of the provision in Article 7 of these Measures, any unit
without holding a permit installs ground satellite receiving facilities or
receives television programmes transmitted via foreign satellites without
authorization, the department (or bureau) of radio and television may, in
accordance with the department (or bureau) of public security and the
department (or bureau) of state security at the same level, confiscate the
ground satellite receiving facilities, with an additional imposition of a
fine of not more than Renminbi 50,000 yuan, and may suggest to the
competent department concerned to impose administrative sanctions on the
unit's leading personnel in charge of the work and other persons directly
responsible. Those who have recorded the programmes or disseminated them
without authorization, if the circumstances are so serious as to
constitute a crime, shall be investigated for criminal liability by the
judicial department in accordance with the law.
Article 13
Any party who is not satisfied with the penalty of a fine or of the
revocation of the permit may, within 15 days of receipt of the decision on
penalty, apply to the people's government at the same level for
reconsideration or may file a suit with the people's court. Any party who
is not satisfied with the result of the administrative reconsideration
may, within 15 days of receipt of the decision of reconsideration, file a
suit with the people's court. If no application for reconsideration is
submitted or no suit is filed within the prescribed period, the penalty of
revoking the permit shall go into effect. If no application for
reconsideration is submitted or no suit is filed within the prescribed
period and yet the fine imposed is not turned in, the authorities that
have made the decision on penalty shall apply to the people's court for
compulsory execution.
Article 14
With respect to reception of television programmes transmitted via foreign
satellites by units of the armed forces and the departments of public
security and state security utilizing their existing ground satellite
receiving facilities or installing special ground satellite receiving
facilities as are necessitated by national defence and public security and
state security, the Headquarters of the General Staff of the Chinese
People's Liberation Army, the Ministry of Public Security and the Ministry
of State Security shall respectively formulate measures for the
administration thereof. If foreign embassies (or consulates) stationed in
China and other institutions which enjoy diplomatic privileges and
immunities intend to install ground satellite receiving facilities to
receive television programmes transmitted via foreign satellites, they
shall handle the matter through diplomatic channels.
Article 15
The Ministry of Radio, Film and Television shall be responsible for the
interpretation of these Measures.
Article 16
These Measures shall go into effect as of the date of promulgation.